PLEASE NOTE:  LodgeNet provides high-speed Internet access (HSIA) services under two brands: OnLine By LodgeNet^® and StayOnline. The following information pertains to OnLine By LodgeNet services; if your hotel features StayOnline services, please get more information from www.stayonline.net or direct your technical questions to 1-877-668-3572.

Laptop Requirements
How To Connect
Technical Support
Sending & Receiving E-Mail
Terms of Service
Privacy Policy

Laptop Requirements

LodgeNet's HSIA service supports Windows^®, Macintosh^® and UNIX^® platforms.

Your laptop is equipped to use this service if it has:

• An installed 10BaseT Ethernet card and adapter with RJ-45 connection. The Ethernet card enables your laptop to communicate over the hotel’s high-speed network. The adapter allows you to connect your laptop to the network with a common cable (similar to plugging in a telephone).



• Configured TCP/IP protocol. The TCP/IP protocol allows your laptop to connect with, and be recognized by, the servers that enable Internet access and mediate its content. If you can access the Internet from your home or office, your TCP/IP protocol has already been configured and you should be able to use the service with no further adjustments.



• Web browser. The Web browser translates data from Internet sites into pages of text and graphics. Microsoft^® Internet Explorer 3.0+ or Netscape Navigator^® 3.0+ are supported.

For detailed information about these components, consult your IS/IT department or your company’s computer services provider.

How To Connect

1. Connect your laptop (with the power OFF) to the Desktop Communications Center^SM or Ethernet cable in the room.



2. Turn on your laptop.



3. Launch your Web browser (Netscape Navigator^® 3.0+ or Microsoft^® Internet Explorer 3.0+ required), and follow the easy ordering instructions.

For properly equipped laptops, no additional software or reconfiguration is necessary.

NOTE: Some hotels may also offer wireless HSIA service in some or all areas of their property. Please call the hotel directly to inquire about their wireless availability.

Technical Support

As a LodgeNet HSIA user, you can get 24x7, toll-free technical support by calling
1-800-829-0128.