Employment Opportunities

TECHNICAL GENERALIST
Position:  #622308
(4 positions)

Broadband Customer Support in Atlanta  is seeking a qualified applicant for the position of Technical Generalist. This full-time, non-exempt position reports to the Manager- Technical Generalist.

SUMMARY OF RESPONSIBILITIES:
Responsibilities include, but are not limited to, providing technical phone support for the LodgeNet line of products and services including: High Speed Internet Access, High Definition TV, Internet Enhanced Television. Responsibilities also included are maintaining customer database files and completing associated administrative reports. This position may involve working day, mid or night shifts. All shifts require some weekend and holiday duties to ensure 365 day coverage with a NEW PAY SCALE and differential pay available for some responsibilities and/or shifts.

Candidates considered qualified for the position will possess the following minimum knowledge, skills, and abilities:

EDUCATION/EXPERIENCE:
High school diploma or equivalent..  Prefer candidates with two-year electronics or computer degree or equivalent experience. Technical Call Center experience with software and hardware knowledge is a plus.

QUALIFICATIONS:

• Requisite communication and customer service skills to work in a Call Center.
• Good understanding of all PC Operating systems (Windows, Mac, and Linux), basic Unix Commands, MATV, wireless networking, networking and networking devices..
• Must also have the aptitude to learn new technology and be detail and goal oriented.
• Prior experience in a call center supporting software and hardware is a preferred.

To apply for this position, mail, fax, or e-mail a letter of application, along with your resume and salary history, to the address listed below:

e-mail: jobs@lodgenet.com
Phone: (605) 988-1000
Fax: (605) 988-1575
3900 West Innovation Street - Sioux Falls, SD 57107-7002