LodgeNet’s broadband Internet solutions extend beyond the hardware and software. We also include 24x7 toll-free phone support along with face-to-face hotel staff training and nationwide on-site service through the industry’s largest employee-based network of field service technicians.

BENEFITS

• Provides a better Internet experience for your guests and corporate clients.
• Creates higher potential revenues from maximized system uptime and more satisfied users.
• Allows employees to spend more time in positive guest interaction and less time on Internet service issues.
• Incorporates staff who understand your Internet services and can help promote them to current and potential guests.

KEY FEATURES

• Broad-based training and expertise: Supporting Cisco®, Centrino®, Motorola, Ruckus, Colubris, and more.
• One-call resolution: Routing and escalation protocols efficiently direct calls to the person(s) who can help.
• On-site service: The largest nationwide network of customer service professionals in the hospitality industry.
• 100% U.S. based Contact Center.
• Multilingual capability: Spanish and French speaking Contact Center staff are available to assist non-English speaking hotel guests and staff.
• Remote monitoring of visitor based networks (VBNs): To detect and remedy VBN issues before they impact your hotel.
• Personalized staff training: Standard with every installation and supported by comprehensive online reference resources.

Broad based training, certification and expertise through Microsoft, CompTIA, Dell, Cisco and others.

95% of all support issues are resolved on the first call.