How can you really know what’s going on with your network if you don’t check your network? Well, we do. And we check it often. As in, every 2 to 5 minutes to be exact.

75% of business travelers see wireless Internet as an important factor in determining hotel quality.
(Zoomerang Survey of 1,065 travelers, June 2008)

LodgeNet enables over four million Internet connections a month.
(LodgeNet internal research, 2008)

With the ProActive Monitoring System that comes standard with every LodgeNet broadband solution we monitor every device on our networks every minute of every day, giving you peace of mind and service that is second to none. That’s servers, routers, switches, access points…we even monitor how much bandwidth you use…even if we’re not the ISP!

And we report it all back to you through our Customer Reporting Service (CRS) so you don’t have to wait for us to send it to you if you have a question. Available 24/7/365, the CRS is your view into your network.

The ProActive Monitoring System was designed and built to:

• Improve your guests’ online experience
• Maximize system uptime
• Minimize network intervention by hotel staff
• Reduce or eliminate on-site service visits
• Deliver accurate and up-to-date information about your network performance and guest usage – from the LAN and WAN sides

And look at all you get:

• Hardware Independent: Supports all SNMP compliant network devices
• End-to-End Monitoring: Down to the device level, including servers, access points and other supporting devices
• Escalating Issue Resolution: 97% of issues are resolved with no hotel interaction
• Reporting: Linked to the LodgeNet Customer Reporting System to provide ticket detail and bandwidth utilization reporting today, with quarterly reporting coming soon

So put this system together with our enormous support team and you really should be getting a better night’s sleep!

* Monitoring software by Ipswitch.

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