TECHCONNECTION is seeking a qualified applicant for the position of Technical Generalist. This is a full-time, non-exempt position and reports to the Manager Technical Generalist that support LodgeNet’s internet products and services.

SUMMARY OF RESPONSIBILITIES:

Responsibilities include, but are not limited to, providing technical phone support for the LodgeNet line of products and services including: High-Speed Internet Access, High-Definition TV, Internet Enhanced Television. Responsibilities also included are maintaining customer database files and completing associated administrative reports. This position may involve working day, mid or night shifts. All shifts require some weekend and holiday duties to ensure 365 day coverage with differential pay available for some responsibilities and/or shifts.
  
Candidates considered qualified for the position will possess the following minimum knowledge, skills, and abilities:

EDUCATION/EXPERIENCE:

Qualified candidates must be a high school graduate or equivalent and have a minimum of a two-year electronics or computer degree; or have an equivalent combination of education and experience in the following areas:

• PC operating systems (Windows, Mac, and Linux)
• Basic Unix commands
• MATV
• Wireless networking
• Networking and networking devices   

QUALIFICATIONS:

• Must also have the aptitude to learn new technology and be goal oriented
• Ability to solve complex problems is critical
• Attention to detail is essential
• Prior experience in a call center is preferred  
  • Call Center experience supporting software and hardware is a plus

If you meet the qualifications for this position and would like to join our team, we invite you to apply by mail, fax, or e-mail. Please include the position name and number when sending your resume, cover letter, salary information and references.

E-mailed documents should be in Microsoft Word format.

LodgeNet Interactive Corporation
Human Resources - Position name and #
3900 West Innovation Street
Sioux Falls, SD 57107-7002

FAX:     605-988-1575
E-Mail: careers@lodgenet.com

EOE