The TECHCONNECTION DEPARTMENT is seeking qualified candidates for the position of Technical Contact Center Support. This is a full-time, non-exempt position. 

SUMMARY OF RESPONSIBILITIES:

This is a 24/7 call center position providing high-level customer service and technical support to both our internal
and external customers. You will be responsible for infrastructure, hardware and software support of LodgeNet equipment. The position may involve working day, mid or night shifts, all shifts require some weekend and holiday duties to ensure 365-day coverage. Differentials paid for weekends, overnights and or bi-lingual skills.

Candidates considered qualified for the position will possess the following minimum knowledge, skills, and abilities:

EDUCATION/EXPERIENCE:

• We are seeking candidates with a minimum 2-year technical degree or the equivalent combination of education and or work experience
• Qualified candidates will also have fundamental knowledge of Windows, Linux and UNIX in addition to a strong technical aptitude
• Applicants with experience in a technical call center are preferred

QUALIFICATIONS:

• Must have the requisite communication skills
• Ability to multi-task
• Effectively apply problem resolution techniques while troubleshooting in a team environment
• Bi-lingual is a plus

If you meet the qualifications for this position and would like to join our team, we invite you to apply by mail, fax, or e-mail. Please include the position name and number when sending your resume, cover letter, salary information and references.

E-mailed documents should be in Microsoft Word format.

LodgeNet Interactive Corporation
Human Resources – Technical Contact Center Support and #613511
3900 West Innovation Street
Sioux Falls, SD 57107-7002

FAX:     605-988-1575
E-Mail: careers@lodgenet.com

EOE