FIELD SERVICE
LodgeNet supports its media and connectivity solutions with a North American network of experienced field service technicians, equipped with the latest wireless communications and diagnostic equipment. We also innovated quality control and training initiatives that have established us as an industry leader in response time, efficiency and professionalism.

By The Numbers:

• The industry's largest network of Field Service and Contact Center employees
• 12 Field Service offices across the U.S., Canada and Mexico
• Nearly 97% of all LodgeNet customer properties are served by our own employees (and the remainder with carefully chosen qualified service partners)

24/7 TECHNICAL SUPPORT
LodgeNet was the first to bring 24/7, toll-free technical support to the industry, and that leadership continues today.

By The Numbers:

• Over 750,000 calls handled annually
• More than 75% of all media system calls and 95% of broadband support calls are resolved remotely by the Contact Center, without dispatching Field Service